Jeff has done a great job ensuring the right people work at his business. No matter who is answering the phone, email or the door, you're going to get a helpful, friendly and fast response to your questions. Genuinely a business who will venture into the unreasonable when it comes to their willingness to help past and potential customers. As for the parts and service, it costs what it costs. When you're dealing with Jeffsoldvolks, you're being treated by people who understand what its like on the customer end of car repair. Give them a chance to show you what quality workmanship and real customer service are like, and it will be the last time you wonder where to take your car in the future. I simply cannot say enough about these folks.